The Chappell Way (B): A Case Study in Team Building and Group Dynamics
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Case Details:
Case Code : HROB098
Case Length : 25 Pages
Period : 2006-2007
Pub Date : 2007
Teaching Note :Not Available
Organization : Not Applicable
Industry : Sports and Entertainment Countries : India
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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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"Coaching is about posing questions, creating challenges
and pushing players further than perhaps they think they can go."1
- Greg Chappell, coach, Indian national cricket team.
"He [Chappell] could hardly be faulted on cricketing
issues, but he did lack managerial skills. He ought to have been more tactful in
dealing with some of the players and the media. The best thing about him,
however, was that he had no vested interests in Indian cricket."2
- A senior BCCI3
official in 2007.
"[…] at Infosys, we firmly believe in following processes
and it's always worked for us. If Chappell's process didn't work, maybe it
wasn't followed properly or he wasn't allowed to implement it in full."4
- NR Narayana Murthy, the founder of Infosys Technologies
Ltd5, in 2007.
Chappell's Unfullfilled Sojourn
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On April 4, 2007, the coach of the Indian national cricket team, Greg Chappell
(Chappell), announced that he would not seek an extension of his contract. The
announcement brought to an end a controversial era in Indian cricket. Chappell
had joined amidst a lot of fanfare and had soon raised the expectations of the
nation with his rhetoric about "process", use of management jargon, and
innovative training methods. But the team fell short when it came to delivering
results. Before the 2007 World Cup6, the
team looked in total disarray and experienced players such as former captain
Sourav Ganguly (Ganguly), Zaheer Khan (Khan), and Anil Kumble (Kumble), who had
earlier been sacrificed to accommodate Chappell's process, had to be brought
back into the side.
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The team had a disastrous outing in the 2007 World Cup and the aftermath was
even more sordid. A blame game began between the coach and senior players in
the team and the issue received wide coverage in the media. While the coach
accused the seniors in the team of allegedly acting like a "mafia,"
undermining the authority of the captain and the coach, the senior players
charged the coach with being unprofessional, authoritarian, and creating
insecurity in the team.
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To Chappell's consternation, the usually diplomatic Sachin Tendulkar
(Tendulkar), one of the seniors, lashed out at him for questioning
the attitude of the seniors of the team including Tendulkar's own.
Chappell took a lot of flak for India's World Cup debacle. The
former Indian captain, Sunil Gavaskar said, "When Greg Chappell took
over as coach of the Indian team, Indian cricket was poised to take
the big step forward.… Instead, at the end of his tenure, Indian
cricket is down in the dumps with a first-round exit in the World
Cup, and is fractured and divided as seldom before."7
In retrospect, many experts felt that the way in which Chappell had
handled his differences with Ganguly in 2005 had vitiated the
atmosphere in the team. |
The Chappell Way (B)
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